Terms and Conditions

Unikraft GmbH, Im Neuenheimer Feld 582, 69120 Heidelberg (“Unikraft”) offers Unikraft Cloud, a cloud compute platform for deploying and running the customer’s (“Customer”) applications and workloads in fast-booting, strongly isolated virtual machines, available under the free and paid plans described on Unikraft’s website. These Terms of Use of Unikraft (the “Terms”) set forth the contractual basis for the use of the services of Unikraft by the Customer, the Customer’s employees, Customer’s third-party service providers or any other end user of the Unikraft services (the “User”).

1. Subject matter and scope

1. The Terms are an integral part of each contract between Unikraft and the User (individually also “Party” and collectively “Parties”) on services provided by Unikraft.
2. The subject matter of these Terms is the provision of the Unikraft Cloud compute services via a remote data connection within the scope of the availability, functions, capacities and restrictions of the plan selected by the Customer (the “Service”).
3. The provision of the Service includes the User’s right to use the Service according to section 2.2 and the provision of storage space for the User Content (cf. section 5) and data generated by User through use of the Service
4. These Terms shall also apply to changes to the Service, i.e., through bug fixes or updates to documentation (collectively “Updates”), made by Unikraft during the term of the Terms. Upgrades shall mean any improvement of the functionality, security, performance, or features of the Services (“Upgrade”).

2. Provision of Service

1. During the term of the Terms, Unikraft shall provide the Services to the User under the plan selected by the Customer — free of charge under a free plan, or against payment of the applicable fees (cf. section 3) under a paid plan — with the agreed upon functions, capacities and limits as per the description on the website (including the pricing page) or as detailed in the agreement with the Customer.
2. Unikraft grants to the User a simple, non-transferable and non‑sublicensable right to use the Service for Customer’s business purposes or for testing purposes. Users shall not be authorized to:
   1. reverse engineer, decompile, disassemble, modify, create derivative works of or otherwise create, attempt to create or derive, or permit or assist any third party to create or derive, the source code underlying the Unikraft Services;
   2. transfer, distribute, resell, lease, license, or assign Unikraft Services or otherwise offer the Unikraft Services or any part of the Unikraft Services on a standalone basis without our authorization;
   3. systematically retrieve data or other content from the Site to a compile database or directory without written permission from us;
   4. attempt to bypass or break any security mechanism or authentication measure in any of the Unikraft Services or use the Unikraft Services in any manner that poses a security or service risk to Unikraft or to any user of the Unikraft Services;
   5. use temporary or publicly accessible email addresses or share user accounts among multiple individuals or disclose access credentials to any third party;
   6. impersonate another person or entity or misrepresent an affiliation with a person or entity;
   7. access, search or create accounts for the Unikraft Services by any means other than Unikraft’s publicly supported interfaces (for example, “scraping” or creating accounts in bulk); or
   8. trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords;
   9. make improper use of our support services, or submit false reports of abuse or misconduct;
   10. falsely imply a relationship with us or another company with whom you do not have a relationship;
   11. use the Unikraft Services:
       1. to process personal data other than personal data that Customer has the right to process, and in any case not use the Unikraft Services to process any special categories of personal data or sensitive data (as these are defined in applicable laws including personal information of minors), or any regulated data (including sensitive personal information, such as financial information, payment card numbers, social security numbers, and health information);
       2. in violation of applicable laws and regulations or third‑party rights;
       3. in a way that adversely affects the availability, reliability or stability of the Unikraft Services (including denial of service attacks);
       4. for the purposes of competitive evaluation, research or benchmarking;
       5. for illegal purposes or purposes otherwise outside the scope expressly permitted, or in a manner that violates intellectual property rights, trade secrets, export controls, economic sanctions or other trade restrictions;
       6. in a way that to interfere with or disrupt the access of any user, host, network or the Unikraft Services, such as by sending a virus, overloading, flooding, spamming or mail‑bombing the Unikraft Services, or by scripting the creation of content in such a manner as to interfere with or create an undue burden on the Unikraft Service or by transmitting any material that contains trojan horses, worms or any other malicious, harmful or deleterious programs or code;adversely affects the availability, reliability or stability of the Unikraft Services (including denial of service attacks);
       7. to publish, transmit or otherwise make available material that is defamatory, libelous, unlawfully pornographic or indecent;
       8. to advocate hatred, hostility or violence against an entire class of people on the basis of race, ethnicity, sexual orientation, gender, gender identity, religious affiliation, age or disability; or
       9. in any manner that violates any applicable third‑party policies or requirements (such as Google Cloud and Amazon Web Services use policies), if any.
3. The User shall inform Unikraft without undue delay in text or written form if it becomes aware of a breach of section 2.2. Notwithstanding the foregoing, Unikraft shall be entitled to reasonably monitor compliance with the agreed scope of use and the agreed restrictions of use, also by means of technical precautions within the Service.
4. Unikraft may update the Service, its contents and its functions during the term of the Terms without the User’s separate consent and otherwise make reasonable changes, in particular to adapt to a changed legal situation, technical developments or to improve quality or IT security.

3. Fees and Payment

1. The use of the Service under a paid plan is subject to the fees of the plan selected by the Customer as stated on Unikraft’s pricing page at the time of subscription, or as otherwise agreed with the Customer in writing.
2. Unless otherwise agreed, fees are charged in advance for each billing period (monthly or annually, depending on the billing cycle selected by the Customer) and are payable via the payment methods offered by Unikraft.
3. All fees are exclusive of applicable taxes, levies or duties (including value added tax), which shall be borne by the Customer where applicable.
4. The Customer may upgrade or downgrade its plan at any time. Unless stated otherwise on the website, upgrades take effect immediately and downgrades take effect at the start of the next billing period.
5. Unikraft may change the fees and the scope of the plans with effect for the future by giving notice in text form at least thirty (30) days before the start of the next billing period. If the Customer does not agree to the change, the Customer may terminate the affected subscription with effect from the date on which the change takes effect; otherwise, the change shall be deemed accepted for the following billing periods.
6. If the Customer is in default of payment, Unikraft may, after issuing a reminder and granting a reasonable grace period, suspend access to the Service until all outstanding amounts have been settled. Further statutory rights of Unikraft shall remain unaffected.

4. User obligations

1. The User shall provide Unikraft with all necessary information from the sphere of the User requested by Unikraft for the performance of the Service in a complete and timely manner.
2. The User shall use the Service only to the extent permitted by these Terms. The User shall ensure that its use of the Service does not violate any applicable legal or regulatory requirements or infringe any third‑party rights.
3. The User shall thoroughly test the Service and its functionalities for freedom from defects, usability and suitability for their purposes before the User put it into operation. The User shall report defects or other malfunctions together with a comprehensible description to Unikraft immediately after their discovery, at least in text form. Contractual and statutory obligations of the User to give notice of defects shall remain unaffected.
4. The User shall keep the access data confidential. The User is not permitted to share the access data with third parties or use access data of some other User.
5. The User shall use the Service only within the contractually permissible scope and comply with all legal and regulatory requirements applicable to it.

5. User Content

1. Customer Warranty. Customer represents and warrants that any Customer Data hosted by Unikraft as part of the Unikraft Services shall not (a) infringe, misappropriate or violate any Intellectual Property Rights, publicity/privacy rights, law or regulation; (b) be deceptive, defamatory, obscene, pornographic or unlawful; (c) contain any viruses, worms or other malicious computer programming codes intended to damage, surreptitiously intercept or expropriate any system, data or personal or personally identifiable information; or (d) otherwise violate the rights of a third party. Unikraft is not obligated to back up any Customer Data; the Customer is solely responsible for creating backup copies of any Customer Data at Customer’s sole cost and expense. Customer agrees that any use of the Unikraft Services contrary to or in violation of the representations and warranties of Customer in this section constitutes unauthorized and improper use of the Unikraft Services.
2. Customer Responsibility for Data and Security. Customer and its Authorized Users shall have access to the Customer Data and shall be responsible for all changes to and/or deletions of Customer Data and the security of all passwords and other access protocols required in order the access the Unikraft Services. Customer shall have the ability to export Customer Data out of the Unikraft Services and is encouraged to make its own back‑ups of the Customer Data. Customer, and not Unikraft, shall have the sole responsibility for the accuracy, quality, integrity, legality, reliability, security and appropriateness of all Customer Data.
3. Procedure for Making Claims of Intellectual Property Right Infringement. It is Unikraft’s policy to terminate membership privileges of any Customer who repeatedly infringes copyright, trademark, or other intellectual property rights upon prompt notification to Unikraft by the respective intellectual property owner or their legal agent. Without limiting the foregoing, if you believe that your work has been copied and posted on the Unikraft Services in a way that constitutes intellectual property rights infringement, please provide our designated intellectual property agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright, trademark, or other intellectual property right; (ii) a description of the copyrighted work, trademark, or other intellectual property right that you claim has been infringed; (iii) a description of the location on the Unikraft Services of the material that you claim is infringing; (iv) your address, telephone number, and email address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright, trademark, or other intellectual property right owner, its agent or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright, trademark, or other intellectual property right owner or authorized to act on the copyright, trademark, or other intellectual property right owner’s behalf. Contact information for Unikraft’s designated agent for notice of claims of infringement is as follows: Unikraft GmbH, Im Neuenheimer Feld 582, 69120 Heidelberg, Germany; e-mail: support@unikraft.com.

6. Warranty and Liability

1. Unikraft warrants the provision of the Service without material defects and without defects of title, substantially in accordance with the description of the plan selected by the Customer. Unikraft does not warrant that the Service will be error‑free, uninterrupted, or free from any defects. To the extent the Service is provided free of charge, Unikraft shall be liable for defects only in accordance with the statutory provisions applicable to gratuitous services.
2. The User shall be solely responsible for the correctness and legality of the User Content.
3. Unikraft shall be liable without limitation in the event of intent, gross negligence and culpable injury to life, body or health.
4. Apart from Section 6.3 Unikraft shall only be liable according to mandatory statutory law.
5. Section 6 shall also apply in favor of the employees, representatives, bodies and vicarious agents of Unikraft.

7. Term and termination

1. These Terms are closed for an indefinite period of time. Subscriptions to paid plans run for the billing period selected by the Customer (monthly or annually) and renew automatically for successive billing periods unless terminated.
2. Each Party may terminate these Terms at any time. For paid plans, a termination for convenience takes effect at the end of the current billing period, unless stated otherwise. The right of both Parties to terminate for cause shall remain unaffected; good cause for Unikraft includes, in particular, a material breach of section 2.2 or default of payment despite reminder and expiry of a reasonable grace period.
3. Unless mandatory law provides otherwise, fees already paid for the current billing period shall not be refunded in the event of a termination for convenience by the Customer or a justified termination for cause by Unikraft.
4. Any declaration of termination must be in text or written form (e.g., via the account console or e-mail) to be effective.
5. Upon termination of the Terms, the User shall be obligated to immediately discontinue the use of the Service and to immediately return to Unikraft or destroy all objects and information provided by Unikraft within the scope of the execution of the Terms, including copies made, and to confirm the destruction to Unikraft in text form. The Customer is responsible for exporting its Customer Data before the effective date of termination (cf. section 5).

8. Third party rights, Indemnification

1. If a third party asserts an infringement of rights against the User based on the use of the Service and the User Content, the User shall immediately notify Unikraft thereof in text or written form.
2. Unikraft shall adequately support the User in its defense and provide relevant information. At the request of Unikraft, the User shall assume the extrajudicial and judicial defense of claims asserted against Unikraft. The right of Unikraft to (also) defend itself shall remain unaffected. The User shall bear the costs of defense against asserted claims in connection with User Content, including reasonable costs incurred by Unikraft for legal defense.
3. Unikraft shall not be held liable for any infringement of any third‑party rights by the User, if and to the extent the infringement results from a transgression of the User’s rights of use which are granted under the Terms. In this case, the User shall indemnify Unikraft from and in relation to any such third‑party claims, where User’s cuplability has been established or proven by a court or accepted by the User.
4. All further rights and claims of Unikraft shall remain unaffected.

9. Free and Open Source Software

1. Unikraft partly uses Free and Open Source Software (“FOSS”) for the provision of its Service.

2. Any FOSS is licensed to the User under the license terms applicable to the respective FOSS. These can be found in the applicable source code repositories and the Service documentation.

3. For FOSS, FOSS license terms take precedence over the Terms to the extent the Terms imposes greater restrictions on User than the applicable FOSS license terms. To the extent that the FOSS license terms require Unikraft to provide the applicable source code and/or modifications (the “Source Files”), User may obtain a copy of the applicable Source Files at:

   • https://github.com/unikraft; and,
   • https://github.com/unikraft-cloud.

   Alternatively, User may submit a written request, including its name and address to Unikraft.

10. Privacy

Unikraft collects technical data for the purpose of crash reports and debugging errors. This data is aggregated and does not allow Unikraft to identify any individuals. For further details on how Unikraft processes personal data please see our Privacy Policy.

11. Miscellaneous

1. The Terms and all claims and rights arising therefrom or otherwise in connection therewith shall be governed by the laws of the Federal Republic of Germany.
2. If legally permissible, the exclusive place of jurisdiction for all disputes between the Parties arising from or in connection with the Terms is Mannheim.
3. Unless expressly agreed otherwise, the place of performance for the Service shall be the registered office of Unikraft in Heidelberg.
4. Should individual provisions of the Terms be invalid or unenforceable, this shall not affect the validity of the remaining provisions. The Parties shall replace such provisions by effective and feasible provisions which correspond as closely as possible to the meaning and economic purpose as well as the intention of the Parties. The same shall apply to unintended loopholes.